Ethical Behavior Coupled with Integrity

Continuing on the topic of Integrity from last week, let us look at how ethical processes support a leader's integrity in driving the business success.

A recent study performed by the Institute of Business Ethics (IBE) found that companies displaying a ‘clear commitment to ethical conduct’ consistently outperform companies that do not display ethical conduct. The director of IBE, Philippa Foster Black stated, “Not only is ethical behavior in business the right thing to do in principle, it also pays off in financial returns.”

Part of your commitment as a business leader is to create and maintain the processes and a culture that dictates ethical behavior. Ethical behavior is not an easy path, nor is it a path taken without thought and consideration. As a leader, decision with value connections will be presented frequently. Examples could include employees stealing from the company, doing personal business on company time, modifying accounting records, or extending a customer discount that was not earned, etc.

Clearly defined organizational goals and clearly stated organizational values are integral to your ability to make the best decisions and take the right actions. As you deal with different types of situations you are being evaluated very closely by your team. As you lead by example, you become a champion for the organization’s commitment to ethical behavior. As you look to enhance the ethical policies and processes within your company, here are some principles to take into consideration:

·         Be trustful: Recognize that customers and employees want to do business with an organization they can trust. When trust is at the core of an organization, it is easy to recognize.

·         Meet obligations: Regardless of the circumstances, do everything in your power to keep commitments and obligations to employees and customers. An incredible amount of trust is built when an organization honors its commitments. If unforeseen events stand in the way of meeting an obligation, immediately communicate the challenges and work together to find resolution.

·         Reevaluate all documents and materials: Make sure all department and organizational documents and literature are clear and precise. Make sure they don’t misinterpret or misrepresent.

·         Have documented processes: Every organization is structured differently. However, having documented processes and policies on how your organization interacts with customers and employees is critical. If processes are properly documented there is no question what a product or service should be or whether a customer exception falls within the acceptable guidelines. Take a hands-on approach to all accounting and record keeping as it will allow you to end an inappropriate action in a timely fashion.

·         Be respectful: Treat employees and customers with respect regardless of differences, positions, titles, ages, or diversity. Always treat others with respect and courtesy even if you agree to disagree.

Successful implementation of these five principles becomes a leader’s daily commitment and responsibility.

Oprah Winfrey said it quite simply, “Real integrity is doing the right thing, knowing that nobody’s going to ever know whether you did it or not.”

Integrity Really Matters

When preparing future leaders to take on greater responsibility, organizations are looking for integrity and excellent communication skills.

In a recent study conducted by Robert Half Management Resources, it was concluded that beyond technical and functional expertise, the following traits were high on an organization’s list of leadership requirements. The survey included 1,400 CFO’s from a random sample of US companies with 20 or more employees.

• Integrity – 33%
• Interpersonal/Communication Skills – 28%
• Initiative – 15%
• Ability to Motivate Others – 12%
• Business Savvy – 10%

Pay attention to any form of business news and it will quickly confirm that integrity in business is becoming a lost art. Companies want quick fixes, fast money, and magic bullets. Companies are not spending the necessary time to create and maintain cultures of integrity, values, and processes, or making the right decisions for the right reasons. Lack of corporate integrity has been the documented cause of organizational demise, severe embarrassment, and financial loss many times within the last fifteen years.

The examples start with the avalanche of accounting scandals in 2001 and 2002, which included the Enron debacle and companies such as Tyco, Arthur Anderson, and Kmart. Forbes magazine created a Corporate Scandal Sheet listing just accounting imbroglios like the companies listed above. The list was published on August 26, 2002 and sadly is quite long. In the last few years, we have seen similar challenges in the financial and mortgage world with AIG, Goldman Sachs, Freddie, and Fannie.

Corporate integrity is not a choice, nor should it be implemented for shear convenience. Integrity is the concept of consistency of actions, values, methods, measures, principles, expectations, and outcomes. In ethics, integrity is regarded as the quality of having a sense of honesty and truthfulness.

Fast Company conducted a study with the objective being to gather perceptions about specific characteristics of leaders. 95% of respondents said “yes” or “absolutely” when asked. Do the ethics of the CEO play a meaningful role in the way business gets done? Respondents go on to say “Good ethics is also good business. It builds the brand, draws customers, and saves money in the long run.” (Fast Track Leadership Survey August 2005)

Organizations must take the time to define their core values. Clearly defined core values create a sense of unity and help the company steer all of their resources in a focused and meaningful direction. It is the spirit that drives the company regardless of its industry or size and helps the organization make appropriate decisions in tough times. Core values provide answers to tough questions and act as a guiding light in situations of conflict. Leaders with integrity must have an unwavering commitment to the organization’s core values and they must be willing to defend them.

There are no quick fixes, or magic bullets. Money needs to be earned. Show your external and internal customers, as well as all of your stakeholders, that your organization stands for something and that it has self-imposed rules that guide all decisions.

Leading with integrity sends a powerful message to employees.

Your leadership by example is critical to creating an environment and culture of integrity throughout the entire organization.

Integrity really does matter!

Are Your Choices Helping in Your Journey to Success?

Often when succumbing to frustration, businesses and individuals find success to be a fleeting proposition. There is no question that success is a journey, but it can become a very manageable and measurable journey focused on desired outcomes and results. There is a significant difference between wishing for success and accomplishing success. And, that difference makes all the difference in the world!

The Value of Differences

Successful businesses and successful people have a long list of attributes that contribute to and foster their accomplishments. However, the objective of this article is to focus on five foundational attributes that apply to both personal as well as business success. Understanding and committing to these five core attributes will definitely propel you to a higher level of success.

Perspective: For the last three summers the Food Network has run the show “Who The Next Food Network Star.” Within the first several weeks of the season the judges inquire as to each contestant’s culinary point of view. What is his/her unique perspective on food, cooking, and the potential audience he/she may be in front of with this individual’s own show? Why would the audience at home want to watch their show and learn these recipes and techniques? Differentiation is critical as with your business and you. What is your business’s unique point of view? How does your business’ perspective differ from the competition? What are your unique set of beliefs to business and your life, and how can YOU capitalize on those?

Conviction: Having a strong belief in yourself and your business goes hand in hand with your unique perspective. On a scale of 1-10 (10 being the highest) rate your belief in yourself and your belief in your business. Are your ratings where you want them to be? If not, why not? What you accomplished yesterday is a great measurement of the success of past decisions. However, your conviction or belief in yourself and in your business is a huge predictor of your future success.

Vision: Where do you want to go? What do you want to become? Why? Just like an organization’s vision your personal vision should be a short, succinct, and an inspiring statement of what you intend to become and achieve at some point in the future. Vision refers intentions that are broad, all-inclusive and forward thinking. It is the image that a business must have of its goals before it sets out to reach them. It describes aspirations for the future, without specifying the means that will be used to achieve those desired ends.

“To choose a direction, an individual (an organization) must have developed a mental image of the possible and desirable future state.” ~ Warren Bennis

Experience: Every individual and every business represents a unique set of skills and knowledge. How can you leverage those talents?

Attitude: 

Attitude is more important than many things. The remarkable thing about attitude is we have a choice every day regarding the attitude we will embrace for that day. We cannot change our past, and we cannot change the fact that people will act in a certain way. We cannot change the inevitable. The only thing we can do is control our attitude and stay focused. Your attitude is your greatest tool!

“The longer I live, the more I realize the impact of attitude on life.” ~ Charles Swindoll

Your challenge is to review these five attributes and conduct an honest assessment of where you stand as it relates to your perspective, conviction, vision, experience, and attitude.

Are these five attributes propelling you to success?

Are they hindering your desired outcome?

Based on your answer to the last question what additional steps do you need to take or what do you need do differently?

Your outcomes are directly connected to your choices—so choose wisely.

When a Character Strength Becomes a Weakness

In my youth, I was striven to be “nice.” I tolerated a lot from others. I forgave easily and learned to “turn the other cheek.” I made myself constantly available to other people and asked nothing in return. I remained loyal even when people mistreated me. I helped friends even when my need for help was greater. When friends started calling me their “angel,” I was proud at first.

But soon I became resentful of what that implied. If my purpose was solely to help them, then who would help me? I felt more like a doormat than an angel.

Then, in my early teens, the proverbial pendulum swung the other way. I became protective of my emotional resources and was rather “prickly” at times.

The self-absorption that is typical of adolescence hit me a little later, as a reaction to feeling taken advantage of in previous years. I no longer wanted to be a helper because I no longer wanted to feel used.

This strength of mine—helping—then felt like a weakness.

So for a time, I gave up something I truly valued, because I didn’t know how to use that strength without hurting myself. But after a while, I began to feel a disconnect. It was still important to me to help people— friends, family, and strangers alike. But how could I do it in a way that wouldn’t lead to my downfall?

When a character strength becomes a weakness, how do we maintain what is important to us without the harmful side effects?

If we really examine what’s meaningful to us, we often find there are values underlying our character traits that can guide us.

On the stage of life, values are the casting directors and character traits are the performers. You don’t use the same performer for every role, so the casting director has to use the best performer for each role to drive the point home.

“Accommodating” will not likely be cast when the role calls for “advocating.” Luckily, we each have a whole cast of character traits backstage. But how do you know which trait fits the bill?

Here are some steps to take when you feel like your strengths no longer serve you:

1. Think of a character strength that has also become a weakness for you.

In my case it was “helping.” Helping had center stage for a while, but was getting booed off.

2. Consider: What are the values that underlie that trait? Why do you have that trait?

In my example of “helping,” the underlying values are community, equity, and compassion, to name a few.

3. Think about the ways in which this trait has not served you, and how does that violate the underlying values? In other words, when this trait causes more harm than good, how does the harm go against what’s really important to you?

In my case, helping became something I did to the detriment of my own emotional health, sometimes allowing others to take advantage of me. That certainly violated my values of community, equity, and compassion (toward myself).

When “helping” no longer suited the role, it was time to choose another player.

4. As you move about your world, focus on the “why” of your traits—the underlying values.

When you begin to notice that these traits are not serving you, shift gears to maintain your values. To do this, you may fall back on another strength.

For example, in my case, when I felt like my helping is breaking the flow of community, becoming inequitable, or lacking in compassion toward myself, I reined it in and used a different character strength (perhaps assertive communication or intentional self-care) that best fitted the role.

BTW, this technique can work with all of your strengths: loyalty, trust, enthusiasm, flexibility. When they are not serving you, it may be time to bring another strength into the spotlight, so as not to sabotage your intentions.

5. Once you feel comfortable with that, consider this: Your “weaknesses” may be hidden strengths, waiting in the wings for their turn in the spotlight.

Take some time to think about the “why's" behind them. What values do they express? What purpose do they serve? What role could they play?

Your conflict avoidance may reflect your value of “peace,” but may leave you feeling emotionally stuck.

Your procrastination may reflect your value of “spontaneity,” but may leave you feeling ineffective.

How might you use these traits to serve you? Or how might the underlying value be better expressed? Perhaps the director wants to pull “conflict avoidance” from the stage and put “mediation” out there instead.

It is possible to use all of our traits as strengths, if we are mindful of them and purposeful in their use.

I didn’t abandon my trait of “helping.” In fact, as an executive and business coach, I made a career out of it. But it remains a strength because I now use it only to the extent that it promotes my personal values.

When you feel like the play is falling apart, let the casting directors re-think the cast, and draw on the ample strengths backstage.

More on weakness traits, tomorrow...

When helping others is your life purpose

I hope you and yours have been well. It's been nearly 4 months since I took a leave of absence from writing here on my weekly eMBC Blog due to some very personal reasons including an unexpected death in the family. I realize that we are in an increased time of change... You too may be feeling a lot of movement or experiencing a lot of movement in your relationships, careers and life. As is the nature of change, it brings in exactly the energies necessary for us to move toward the Golden Age of empowerment, but it will require you to LET GO of all things not serving you... your misaligned patterns, behaviors, beliefs, relationships and habits. Don't fight it... instead, surrender so you may move with the waters of change. I promise they will take you exactly where you need to go.

While I was away, I did a lot of introspection on my purpose of doing this, writing blog articles, talking on the internet radio shows; hoping that this will somehow make a difference in the lives of other people either reading or listening in or am I crazy?

When helping others is your life purpose

I BELIEVE THAT EACH PERSON has a personal mission in life—something that you agreed to learn during this lifetime. It could be patience, forgiveness, compassion, balance, self-care, integrity, and so forth. Everyone is working on a soul-growth lesson.

In addition to their personal missions, some individuals agreed to take on “global missions,” which involve helping people, animals, the environment, or a cause other than themselves. Not everyone has a global mission. Some people on Earth are only living for their own personal growth.

Those who have global missions are known as lightworkers. This is a name I am using that encompasses similar terms such as Indigo, Crystal, and Earth Angel. You know you are a lightworker if you feel compelled to help others, and deeply care about the world. You attract people who need help, and you are sensitive to the needs of those around you. In fact, you sometimes feel that you are a bit too sensitive, as you absorb energies from others’ moods.

As a lightworker, you have always felt a sense of purpose, as if there is something important that you are destined to do in this lifetime. You may not know what this destiny entails, but you can feel it. All lightworkers do.

There is even a sense of time urgency associated with this, like an alarm clock ringing in the pit of your gut, urging you to go, go, go and make a positive difference in the world. These feelings are universal among lightworkers.

The great news is that, as a lightworker, you have been making a positive difference your entire life. You radiate healing energy that soothes others and brings peace wherever you go. That’s because your main global purpose is to love, which is something you do naturally. You care about people; and you wish that everyone could be happy, healthy, and well provided for. You are a giver.

So, the form that your mission takes is secondary as long as you extend Divine love. In other words, when you think about a career as a spiritual healer or teacher, the type of work you do isn’t important. Whether you teach or practice Reiki, Angel Therapy, medium-ship, or some other modality... if it’s done from a place of loving service, everything else is details.

With that in mind, there is a practical consideration when deciding on or forming a long-term relationship with your chosen field. Please make sure it is an area that truly excites and interests you. It is not smart to select one just because you have seen another person gain material success by that avenue.

Whatever type field you choose, please be certain that you love it. I have watched people create career goals with their heads, using business plans and projections, only to meet with one obstacle after another because their hearts weren’t in the work. And while planning and projecting can be helpful and prudent starting points for new business ventures, make sure that you are leading with your heart.

In spiritually based careers, your feelings and intuition are your road map. Your head is second in charge, as the employee of your heart.

So what topic—even if it seems illogical—really excites you? Let’s ask your higher self:

Take a moment to relax in a quiet place, either lying down or sitting. Close your eyes if possible, and give yourself full permission to dream about your ideal career. Then notice what images, thoughts, and feelings come to you:

§     Are you working alone, with a co-worker, or with several co-workers?

§     Do you operate from home, out of a healing center, or where?

§     What type of clients or students are you involved with?

§     How do you feel about this work?

As you allow yourself to imagine your ideal career, notice how warm and fulfilled you feel. These feelings are the ultimate paycheck, the greatest reward. And as you feel satisfied, your material benefits are drawn to you by the universal Divine Energy.

Your dream of having a full-time career as a ______ (fill in the blank) is much more than a dream. It’s a sign. If you continually imagine yourself having a meaningful career that supports you and your family financially, emotionally, and spiritually, then this is a sign that your life purpose involves this type of work.

Lightworkers are, by definition, sensitive. They are receptive to the energies in any room they walk into. They are attuned to other people’s moods and feelings and to environmental factors such as chemicals, pollution, or noise. They are conscious of the presence of angels.

And they are also sensitive to other people’s opinions. This sensitivity is both a gift and a lifesaving instinct. You see, your overall personality remains fairly constant throughout lifetimes. Once a lightworker, always a lightworker. Remember: Doesn't matter what field you have chosen... You already are a spiritual teacher and healer. You were born one, and you have been practicing your art for lifetimes.

Is your business stuck?

Creating a new normal

Many businesses of many sizes have spent the last year dealing with the challenging times. Some businesses have failed, many are still floundering, and many businesses are just stuck. Often when we are defensively forced to deal with outside forces we get so ingrained in our defensive mechanics that we get stuck in that mind set. Defensive mechanics will not lead to positive growth and/or results. There is no question the business world is in the process of creating a new normal. The question becomes how is your business creating and defining its new normal? What will positive growth and future success look like for your company?

It has been our experience that creating a new normal requires going back to basics. Here are some thoughts to consider that have helped our clients get unstuck:

§ What is the basic foundation and business philosophy of your company?

§ Why are you in business?

The answer to these two questions will reconfirm or reestablish the reasons your business exists and provide a much needed guidepost. After you reconfirm or reestablish the reasons your business exists take the time to review your vision and values.

“A clear vision of the desired future state of the organization is an essential component of high performance.” - Tom Peters (writer and consultant on business management practices, best-known for, In Search of Excellence co-authored with Robert H. Waterman, Jr)

Creating a new normal requires reevaluating your vision of the desired state. Based on the changes in the current business climate, what will your organization look like in the future? The vision statement provides focus for everyone in the organization. An understanding of the vision provides the foundation for day-to-day decisions. A vision energizes action, toward a future that is better than today. How does your company’s vision need to change? There is one universal rule in success: you will never be greater than the vision that guides you. Perhaps for your organization, getting unstuck requires revitalizing your company’s vision.

In addition to a clear vision, a successful company needs to communicate values and principles by which they do business. Values represent your philosophy for achieving success and they serve as important guidelines for everyday behaviors and decisions. How have recent changes in the business world impacted your values and principles? What does your organization believe to be true and non-negotiable today?

“The purpose of an organization is to attract and maintain customers in order to generate profits and viability.” - Peter Drucker

Issues such as current customer’s expectations, product quality, and service should be taken into consideration in your values statement. Your values should take into account how you feel about and the value you place upon your customers, your employees, your suppliers and vendors, stockholders, the community and all others with whom you interact and do business.

Re-evaluating your vision and values are the first two steps to revisiting your strategic direction. We have found in these ever-changing times that strategic planning is no longer a discretionary decision, and it provides the impetus to getting unstuck. Create your business’s new normal by re-evaluating your strategic plan and implementing the critical success factors that will propel your business forward. There is a very high likelihood that what you are doing today and what you did yesterday will not produce the results you want to see tomorrow.

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Surya M Ganduri, PhD. PMP. is the founder and president of eMBC, Inc., an international firm specializing in strategic and executive leadership development processes that Help People Succeed in an Evolving World. His company is affiliated with Resource Associates Corporation, a network of 600+ associates that are dedicated to helping organizations and individuals manage strategic change, innovation, cultural transition, and goal achievement. Surya has over 26 years of business experience in management consulting, leadership development, executive coaching, process improvements, organizational development and youth leadership. Contact Surya at s6ganduri@eMBCinc.com. For more information visit www.eMBCinc.com or contact eMBC, Inc., directly at (630) 445-1321.