How Do You Develop Peak Performers?

A financial analyst once asked Herb Kelleher, Co Founder of Southwest Airlines “... if he was afraid of losing control of his organization." Herb told him that he never had control, and he never wanted it. In his words, "If you create an environment where the people truly participate, you don’t need control. They know what needs to be done and they do it.”

High performance people see things not only as they are, but also as they could be. This is the first step in creating an environment and structure where people truly participate and genuinely believe they are integral to the organization’s success. When people expand their focus on the possible, they begin to seek new and better ways of doing things. They realize they have the capacity to shape their lives rather than accept things as they are. Leadership is the norm, not the exception. Everyone is encouraged to examine situations and lead in response to them. Previous habits of “doing it this way because we have always done it this way” give way to new attitudes, innovative thinking, and process improvements. The philosophy “if it isn’t broke don’t fix it,” gives way to “regardless of how good it is, we can make it better.”

Mentoring people to higher levels of performance requires that you establish the conditions within which performance serves both the organization’s as well as the individual’s best interests. The structure and culture of the organization must support the efforts of the individuals. Everyone needs to realize that his or her best interests and personal successes are served by the success of the entire organization. If the environment is not conducive to supporting and guiding people to new levels of achievement, new skills and behaviors will not thrive. You cannot lead people to higher levels of achievement if the structures do not support the behavior.

The way people think leads to what they do. What people do leads to results. If you want to improve results, it makes sense to improve the way people think. Significant achievement is not likely without change, and change in behavior starts with a change in thinking.

You have no doubt heard the expression, “We are creatures of habit.” There is considerable truth to that statement, for almost all that we do and most of what we think is the result of habits that have been formed during the course of a lifetime. Much of what we do in a 24-hour period demands little conscious thought because we have developed habits that help us accomplish a number of things – on auto-pilot. Just as much of our behavior is habit, so are most of our attitudes. Attitudes are habits of thought. We have thought the same way about something for so long that it is now a habit. While some habits are useful in preventing us from having to consciously figure out the mechanics each time we confront a familiar situation, many habits keep people from stretching their capabilities and trying new, inventive, and possibly better ideas or techniques. Behavior and performance are likened to attitudes. If you want to improve performance, you have to improve the habits of thought that improve performance.

How are the “we have always done it this way” attitudes and habits holding your organization back from the success you need to achieve?

How to Determine and Improve the Performance Gaps?

Human capital is a top priority in today’s global economy.

In fact many businesses are faced with the reality that they need to get more results through smaller and perhaps more fragmented teams. As your employees have added and shifted roles, positions, and responsibilities, how do you know you have the right people in the right positions in order to maximize your business efforts and outcomes?

The reality is, in some cases you do have the right team members in right places, and in some cases you probably guessed wrong, as we all have. Companies forced to reorganize made quick decisions resulting in people landing in the wrong roles.

Likewise, companies that have experienced intense growth have ended up with similar results. Diagnostic assessments can help you to determine performance gaps and help your company to effectively understand and align the talents, behaviors, and motivators of every employee. Having the right employee in the right position is as critical to the individual’s success as it is to the success of the company.

The first step in bridging performance gaps is for management to be committed to a people development process for employees. It should be based on the skills, attitudes, and behaviors necessary to do their jobs successfully. If the size of the organization is large enough it can be HR implemented, but the objectives and strategies of developing employees and how those employees are going to help drive results needs to be driven by management.

After the commitment is in place and the objectives have been identified, diagnostic assessments can help specifically and individually determine performance gaps, as developmental issues will be employee specific. Assessments can also be the secret tool for creating skill development as well attitudinal and behavioral improvement while eliminating resistance to change.

When working with clients, we focus diagnostically on the whole person as defined by these three key areas:

§  WHAT natural talents do your employees possess? How do they make decisions and interact with the world around them, as well as how do they perceive themselves?

§  WHY are your employees motivated to use their natural talents, based on their personal motivators and drivers? Everyone has their own unique mix of personal drivers and motivators that help guide them toward success. Understanding what really drives a person is a crucial part of success.

§  HOW do your employees prefer to use their natural talents, based on their preferred behavioral style? Since each individual has their own unique preferences and habits for how they like to behave, this understanding is crucial when working with team members, as a leader or manager, or in an environment that requires conflict resolution.

Establishing new behaviors requires the employee feel able to adopt the behavior and feel comfortable doing so. A well-designed people development process focused on objectives using diagnostic assessments drives long-term change. We consistently see 80-100% in adaptable change after the completion of a development process with sustainable results that remain a year later.

Facts Don’t Change Behavior

According to NIH (National Institute of Health) if you weigh reasonably average, you will likely gain about a pound between Thanksgiving and New Year’s Day. The problem, as per this study is, you probably won’t ever lose it. Despite the facts, I am going to guess most of you will not follow holiday fitness tips.

When we fall short of making permanent lifestyle modifications, we take comfort in the belief that, if we really wanted to change, we could alter our behaviors.

The difference between change and transformation is what in system's thinking is referred to as the difference between first order change and third order change. The first encompasses mostly changes in behaviors, while third order change changes beliefs, ways of looking at the world, and actions. That is why, transformation is way more profound and encompassing.

This is also partly why so many people don't like transformation. They are afraid it will change them intrinsically. We are always becoming, and the self growth and evolves in relation to others and how open are we to different experiences and ways of thinking.

Transformation requires us to use both our left and right sides of the brain. It's the left side that like to keep everything logical, orderly arranged. Does not like leaps into the unknown. Our more intuitive right side is the one that is willing to question and change. We need both, in order to be able to transform without disintegrating.

Quantum Physics of Belief – Positive Emotional States

Since the beginning of January 2012, I was writing about quantum physics and business research to explore the correlation between the science of consciousness and patterns in the business world, to suggest innovative ways of using this wisdom to lead and succeed in a business environment that is constantly evolving at a rapid pace. Neurobiology is telling us we can read other people’s emotions, and we know that positive emotional states foster business success. When people are in a positive emotional state, their cognitive ability is significantly enhanced and their ability to be creative is elevated. As leaders, we can learn to monitor the emotions of our employees and teams, but it requires that we literally get out of our heads and into our bodies.

Especially with the Information Age, our heads are often buzzing while we try to keep up with all of the information coming at us. In business we are usually consumed with analysis and reasoning. As rewarding as a strong analytical mind can be, it can also be a detriment if we become conditioned to always keeping our awareness in that realm. Our nervous system extends through our entire body, and we need to become familiar with all of it in order to use it as a receptor to other people’s emotions. Therefore, we have some learning to do.

You can expand your sensitivity to emotion by paying attention to the sensations in your body when you experience particular emotional states. Pay attention to all parts of your body, becoming aware of how they feel. This is part of listening to your body; one of the six step process that I outlined in my earlier article on Insightful Instincts. Our bodies love to receive the attention that they need. Does the temperature in areas of your body change as your emotions change? Is the quality of energy different, sometimes tingling and sometimes throbbing? Is there a particular heaviness or lightness in your body? It is important to realize that the way emotions feel is specific to an individual. For example, when I feel frustrated or overwhelmed, my hands throb and feel tired and heavy, as if I am carrying a heavy load. Other people will not feel frustration and angst in the same manner.

To use this ability in a business setting, there are particular emotions that are useful to know in ourselves.

It can be extremely useful to determine if people are feeling valued and appreciated. How does your body feel when you believe you are a valued member of a team? Perhaps your body feels light and you feel warmness in your upper torso. In contrast, what sensations do you get in your body when you feel ignored or disrespected by your co-workers or boss? Become aware of these feelings in your teams.

You want employees and co-workers to feel compelled and inspired to achieve the goals of the company. How does your body feel when you are working towards a mission that is meaningful to you? Perhaps you get a strong expansion of energy around your heart and head. In contrast, what sensations do you get when you are apathetic about achieving the goals of your company or feel that there is no compelling vision? Knowing how these emotions feel in your body gives you a baseline for determining how much passion your employees and coworkers feel.

Sometimes teams need an injection of optimism or help solving a problem. What sensations do you get when you feel that failure is imminent or you are facing a serious problem?  Perhaps your energy drops and your feet feel leaden or there is a burning in the pit of your stomach. Determine if these emotions are present in your employees, so you know who needs help.

Your own experiences in everyday business life likely give you the opportunity to feel some of these emotions and become familiar with them in your body. In addition, you can learn to feel them by thinking about a time in the past when you were faced with conditions that caused these emotions. Recall the details of scenarios, conjuring up all the emotion. And of course, pay attention to the details of how your body feels.

Controlling Your Emotions

It is clear that no one wants to control their emotions in such a way that it would make them all disappear—including the good or positive emotions. After all, what fun would there be to live a life without joy, without enthusiasm?

The good news is this control can be selective, just like the products that kill stubborn weeds in your kitchen garden while leaving the carrots intact. As a matter of fact, not only do carrots grow best when they are not cluttered by weeds, but so it is with human emotions.

Now, you will most probably admit that it is difficult—if not impossible—to feel joyful while being anxious or depressed at the same time. The control of your negative emotions is usually sufficient in itself to allow positive emotions to blossom.

However, to control a phenomenon, it is usually essential to know the cause. For most human beings, the cause of their emotions is found in some event of their distant or recent past, present, or future. And so we can often hear them say:

• "This good news made me happy."
• "My son's failures depress me."
• "The death of my mother saddens me."
• "My daughter's rudeness makes me angry."
• "Heights scare me."

Every time, the person identifies the event (good news, failure, death, rudeness, and heights) as the cause of a particular emotion (joy, depression, sadness, anger, and anxiety). Almost everyone will find that this theory is fully satisfactory and realistic. This is probably what you believe as well.

And yet not only is this theory one of the most pernicious errors we can imagine, but a moment of reflection will suffice to prove that no event—whether past, present, or future—never causes the shadow of an emotion to anyone.

The real cause of human emotions can be found in the thoughts, beliefs, ideas, personal reflections, interpretations, opinions... in short, in the way we talk to ourselves about an event—whether past, present, or future. In other words, our emotions—positive or negative, good or bad—are never caused by an event.

Your happiness and emotional wellness mainly depend on the fact that you know, understand, and accept the true cause of your emotions—whether positive or negative, good or bad.

As a matter of fact, I believe that it is the cornerstone of the entire system by which you can learn to modify your own emotions and thus raise your level of happiness and improve the quality of your life.

Thoughts and Beliefs

Let’s continue to explore how your thoughts and beliefs cause your emotions. This time, however, our discussion will be specifically focused on your beliefs.

You and I believe many things. To believe is to hold true something for which we don’t have any proof. If there is any evidence of the truth of something, we won’t say that we believe, but that we know. For example:

• You know that Planet Earth is round, but you believe that the coffee you drank this morning will not cause you any harm.
• You know that you have eaten a tuna fish sandwich for lunch, but you believe that your favorite sport team will win the game tonight.
• You know that it rained heavily today, but you believe that tomorrow will be a bright sunshiny day.

Our beliefs are thus forms of unproven ideas that may have a presence in our minds without us being really aware of it. Moreover, many of these beliefs can cause powerful emotions resulting in acts or omissions potentially harmful to us.

In other words, not only can some of our beliefs have devastating emotional effects, but they can either lead us to perform acts that are diametrically opposite to our true interests, or conversely, cause us to omit other actions in an equally harmful way.

In consequence, it is of paramount importance for us to pay attention to the beliefs we choose for ourselves and to be careful not to let ourselves be overwhelmed by a whole heap of unproven thoughts and ideas which, if they are often harmless, can unfortunately be, in other cases, considerably hurtful.

To sum up what I have stressed so far: Our thoughts, ideas, and beliefs about the various events, people, and things that life brings to us are the true cause of our emotions—positive or negative, good or bad. It also goes without saying that events, people, and things never cause us the shadow of an emotion. Therefore, we can also conclude that the change of our cognitive content—thoughts, ideas, beliefs—will cause the change of our emotions.

Quantum Physics of Belief – Thought Energy Manifesting into Events

In the past few weeks, I was writing on how scientific and business research shows that human thoughts and beliefs have an effect on the physical world, with no intermediary action. In other words, thoughts and beliefs directly impact the unfolding of events. There seems to be some confusion among some readers who have asked for clarification on how this occurs. Let me share an overview of what my research is revealing here.

In running a business, even if the business model is well designed and perfectly suited for the market, we would all recognize that success and high profitability are not guaranteed. We realize that there are many elements we can’t completely control, such as the capabilities of the competition, the decisions that customers will make, and the countless choices made by employees each day. It would be impossible for a business to design these elements in a manner that would guarantee success.

My experience tells me that chance is not as random as we believe, and the way to reduce the uncertainty in business is through shaping the beliefs and intentions, or thought energy, of the business organization. When a business organization has a particular, positive thought energy, events are more likely to occur in a manner that is fortuitous for the business. This doesn’t mean that action is not required, because it definitely is. It simply means that the elements that can’t be controlled through action tend to unfold more frequently in favor of the business.

I don’t think it would be possible for anyone to ‘prove’ that an organization’s thought energy directly impacts how events unfold. The important thing to note is that we never even try to architect the unfolding of such events. These kinds of things happen consistently in businesses, which had very positive thought energy.

Did you see the movie Apollo 13? Do you remember Tom Hanks, Ed Harris and Ron Howard who directed the movie from 1995? It was a true story of how NASA got the crippled Apollo 13 space craft back to earth after the oxygen/power supply failed half way through the flight mission. It was a testament to the teamwork, leadership, problem solving and human synergistics.

In that movie, I distinctly remember the Flight Director Eugene Kranz (played by Ed Harris) saying two powerful things: “Failure is NOT anOption.” And “I will not allow that [negative] thought to exist in this space” (even if it was only a thought by a crew member!)

Kranz knew either consciously or subconsciously the power of thought; The power of, how we frame an event and how the framing of the event has a massive impact on the outcome of that event; That a thought in an environment has real power… real impact; Even if it is not verbalized.

Napoleon Hill in his book ‘Think and Grow Rich’ wrote, ‘Thoughts are Real Forces’; as have many other gurus and teachers of metaphysics for hundreds of years. I am quoting scenes from Apollo 13 movie into this blog to illustrate the power of managing group thought and group energy. The words are really about ‘integrity of thought’ or ‘aligned thought’. Kranz had every brain in that NASA teamed, aligned and focused; pushed almost to the limits of human creativity and ingenuity, all focused on getting those 3 astronauts back alive.

What negative thoughts are there in your business you need to clear out?

What plans are all your brains aligned on with the laser like focus of the NASA Apollo 13 mission?

Take a look at the movie clips and ask how you can use that energy and focus in your business.

The economic space and the economic environment we are in right now will either swallow you up or be a time of massive opportunity for all of us.

Harness the thought, energy and focus to make it a massive opportunity.

Failure is NOT an option.

How to Change Things When Change is Hard

Why is it so hard to make lasting changes in our companies, in our communities, in our own lives?

The primary obstacle is a conflict that's built into our brains. Psychologists have discovered that our minds are ruled by two different systems - the rational (conscious) mind and the emotional (subconscious) mind - that compete for control. The rational mind wants a great beach body; the emotional mind wants that Oreo cookie. The rational mind wants to change something at work; the emotional mind loves the comfort of the existing routine. The tension can doom a change effort - but if it is overcome, change can come quickly.

Here is a compelling metaphor to explain the tension between our rational mind and our emotional mind. Visualize a person riding atop a large elephant. They say that our rational side is the Rider and our emotional side is the Elephant. Perched atop the Elephant, the Rider holds the reigns and seems to be the leader. But the rider's control is precarious because the Rider is so small relative to the Elephant. Anytime the six-ton Elephant and the Rider disagree about which direction to go, the Rider is going to lose. He's completely overmatched.

If you want to change things, you have got to appeal to both the Rider and the Elephant. The Rider provides the planning and direction and the Elephant provides the energy. So if you reach the Riders of your team but not the Elephants, team members will have understanding without motivation. If you reach the Elephants but not their Riders, they'll have passion without direction. In both cases, the flaws can be paralyzing. A reluctant Elephant and a wheel-spinning Rider can both ensure that nothing changes. But when Elephants and Riders move together, change can come easily.

Here is a basic three-part framework that can guide you in any situation where you need to change behavior. In any change situation you need to:

1. 1.    Direct the Rider. What looks like resistance is often a lack of clarity. So provide crystal-clear direction.
2. 2.    Motivate the Elephant. What looks like laziness is often exhaustion. The Rider can't get his way by force for very long. So it's critical that you engage people's emotional side - get their Elephants on the path and cooperative.
3. 3.    Shape the Path. What looks like a people problem is often a situational problem. We call the situation (including the surrounding environment) the "Path." When you shape the Path, you make change more likely, no matter what is happening with the Rider and the Elephant.

I don't promise that making change is easy, but at least it can be made easier. My goal is to teach you a framework, based on decades of scientific research, that is simple enough to remember and flexible enough to use in many different situations - family, work, community and otherwise. To change behavior, you have got to direct the Rider, motivate the Elephant and shape the Path. If you can do all three at once, dramatic change can happen even if you don't have lots of power or resources behind you.

Successful changes follow a pattern, a pattern you can use to make the changes that matter to you, whether your interest is in changing the world or changing your waistline.

FIVE Signs That Say you are NOT Business Savvy

Do you own or lead a business? If so, you will need to do a lot of background work before you can be successful in your professional venture. The very first diagnostic activity is whether you have good leadership skills. Here are five signs that say you should NOT be a business owner – do you recognize any of these as describing you?

1.    Non-existent communication skills – when you run a business you need to know how to communicate effectively. This is the first and the last of not just good but great leadership skills. You need to be a people’s person. If you are a grouch by nature, an introvert, it is very doubtful that you would be able to develop a successful network or a worthy customer base.

2.    You cannot decide – a good businessperson can and is often required to take split-second decisions; hard decisions. Are you good with taking decisions? This is a very important trait among leadership skills without which your business will definitely flounder and fail. If you are an indecisive person, forget about being a business owner.

3.    You are an ‘I, me, myself’ type of person – leadership skills are a must if you want to run a business successfully; and not into the ground. For this you need to have a basic humility about yourself so your employees would feel motivated to work; which in turn, would attract more business. If you are an egotistic maniac, you will not last too long in this field.

4.    You cannot face unpleasantness – possessing good leadership skills does not mean that the path to success is all milk and roses. As the head of your business, your employees and customers would often create unpleasant situations that require confrontations and arguments. Are you afraid of unpleasantness or confrontations? If yes, business is not your cup of tea.

5.    You are not ready to work hard – leadership skills do not come by wishing for it; neither does success. It takes hard work, great efforts and a lot of time. Do not, for one single moment, think that because you are the owner and head of your business you can cut yourself slack. On the contrary, as the head and leader you would often be required to put in double the efforts of others. You need to be disciplined about your business, which in turn will motivate your employees to give their best. If the leader is lazy, the employees will follow suit. The result would be a disaster for your business.

No one is born with any of these leadership skills. The good news is that anyone can acquire these skills. It is never too late to seek help and set yourself up for success.

Thanks-[for]-Giving

How a simple shift in gratitude can make a world of difference?

Here in America, we celebrated our Thanksgiving Holiday last week. The holiday symbolizes the end of the harvest season and is a day of celebration and thanks for the abundance and good fortune we have in our lives, no matter how meager or scarce.

This Thanksgiving, I invite you to take a look at how a simple shift to being grateful for what you have been able to give may be more powerful, creative, and worthy of celebration than merely being grateful for what you have received. In fact, you might even start a revolution that truly brings greater abundance and good fortune to both your life and the world.

I don’t believe that we are automatically entitled to abundance, nor that abundance is something that we can simply wish or believe into existence. It’s been my experience that the world works on a give and then receive basis and that true abundance is something we create and we create abundance by generating value.

Generating value is not rearranging, accumulating, reallocating, or exchanging one value for another. It’s not about taking value away from anyone. To generate value means to create or add new value; value and goodness that did not previously exist. For instance, when you smile at someone or hold a door for them you create new value. When you help someone to learn, to grow, or to unleash their potential you create new value. When you ease suffering or bring a measure of joy without taking anything away from anyone else, including yourself, you generate new value.

Creating value is like creating a new source of renewable energy; once created it can perpetuate and build upon itself. This is the basic principle behind the “pay it forward” and “random acts of kindness” concepts.

This Thanksgiving, and from this day forth, try first being grateful for the opportunities you had to generate value; to make a difference and to give of yourself. Then, and only then, celebrate gratitude for the value and goodness that has come back to you as result of your generosity. If you don’t have anything to be grateful for, go create it!

Just keep asking yourself The Central Question – “What choice can I make and action can I take, in this moment, to create the greatest net value?”

What you may notice is that the more value you generate in the world, the more abundance you experience for yourself.

Imagine if you shared this notion with just one other person and they began to think of gratitude this way. Who knows what might happen. If people practiced this form of gratitude and began to see the powerful connection between the value we create and the value we are blessed to receive as a result, people would be creating value like crazy. I mean, think about it: if you shared it with just two or three people a day, I say just two or three people, and then they shared it with two or three people and everybody started creating greater value. Well, that would make YOU the instigator of immeasurable new value.

Can you imagine if a hundred, or a thousand, or a million, or one hundred million people all around the world were giving thanks for the value they’ve been able to create that day! And friends, that’s what it is. It’s the start of the Gen-V 2020 Revolution. It could create a global paradigm shift from a self-centric mindset to a value-centric mindset and put an end to conflict, suffering and scarcity! And all you need to do to join is to start thinking more value-centrically: asking yourself “The Central Question” and giving thanks FOR giving and only then for the blessings of true abundance that come as a result.

Decisions and Motivation

Everyone makes decisions differently and is motivated or driven by different things. Being aware of and understanding these differences are really important when managing employees or creating relationships.

Over fifty years of scientific research has revealed that there are three distinct styles of decision-making. Each of us can make decisions in all three ways, but we tend to develop a preference for one more than the other two. This preference becomes a subconscious force, affecting the decisions we make on a daily basis and shaping how we perceive the world around us and ourselves. The three decisional styles are personal, practical, and analytical.

To some extent everyone is capable of making all three kinds of decisions, but we ultimately have a preference. Here is a simple example of the three in contrast with each other. A person with each style is sitting around a table working on a project together. While the Personal style is focused on the needs of the team members involved and how to best use their talents, the Practical style doesn’t really care as much about the team or if it is done right, he just wants to get it done. Finally the Analytical sees no reason to worry about the people involved or even getting it done if it isn’t going to be done correctly.

We all have different balances of these three styles. That is what makes our decisions and actions different from others. These ways of making decisions and how we use them are at the core of whom we are.

In addition to there being three distinct styles of decision making, people are also motivated to make decisions based on different drivers. Based on the research of Dr. Eduard Spranger and later by Dr. Gordon Allport, there are seven key motivational drivers and they include the following:

§ The motivation to achieve balance, harmony, and find form or beauty

§ The motivation for security from economic gain and to achieve practical returns

§ The motivation to be seen as unique, independent, and stand apart from the crowd

§ The motivation to have influence and control over one’s environment or success

§ The motivation to benefit others in a humanitarian sense

§ The motivation to establish order, routine, and structure

§ The motivation to gain knowledge or discover truth

Imagine how beneficial it would be to know how your team members make decisions and why they are motivated to do what they do. Imagine being able to share that knowledge with the actual team members. Communication, teamwork, and your ability to manage would instantly improve. Results and outcomes would measurably improve. Uncovering how people make decisions and what drives them to do what they do can be uncovered through a simple assessment process. However, the assessment process is only the beginning. A commitment by management to create an action plan on how to effectively use the knowledge to improve team building is a critical second step. Information for information’s sake is—you got it—just information. An action plan to manage with the new information will provide long-term and sustainable results for your team.

Holding People Accountable

Does this little story sound familiar?

“This is a story of four people named Everybody, Somebody, Anybody, and Nobody. There was an important job to be done and Everybody was asked to do it. Everybody was sure Somebody would do it.  Anybody could have done it, but Nobody did it. Somebody got angry about that because it was Everybody’s job. Everybody thought Anybody could do it, but Nobody realized that Everybody wouldn’t do it. It ended that Everybody blamed Somebody when Nobody did what Anybody could have done.”

But, how to avoid this? How to create a culture of accountability and hold people accountable?

Actually, it’s SIMPLE:

S = Set Expectations
I = Invite Commitment
M = Measure Progress
P = Provide Feedback
L = Link to Consequences
E = Evaluate Effectiveness

Let’s explore a little further on what these actually mean?

S = Set Expectations

• The success of any organization comes down to one thing: how well it organizes its members to focus on and work toward the same purpose
• The employees need to know what is expected of them before they can be hold accountable for anything
• The more clearly the expectations and goals are set up front, the less time will be wasted later clarifying – or worse, arguing about – what was really expected

I = Invite Commitment

• Just because your employees know what to do doesn’t mean they will do it. After goals and expectations are set, employees need to commit to achieving them
• Employees are more likely to do this when they understand two things: how the goals will benefit them personally, and how the goals will help move the organization forward
• Once this connection is made they are more likely to buy into the goals, and actually welcome you holding them accountable for the results

M = Measure Progress

• Information is needed to hold your employees accountable. Measure their ongoing performance and gauge whether or not they meet the goals and expectations to which they had previously committed
• Goals are only measurable when they are quantified. Measure the results and compare them to the employees’ goals to discover the gaps that require further attention

P = Provide Feedback

• Feedback won’t solve problems by itself, but it will open the door for problem-solving discussions and follow-up actions
• The employees need feedback to do a good job and improve in areas where performance is falling short of expectations. Most of the time, giving objective, behavioral feedback is all it takes. Setting expectations followed by quality feedback is the backbone of holding someone accountable for results

L = Link to Consequences

• Sometimes employees need a little external motivation to live up to their commitments. When they struggle to reach their goals, they can be helped by administering appropriate consequences

E = Evaluate Effectiveness

• Review how the process has been handled
• Put a systematic and consistent method in place and you’ll find that when people are held accountable for the work that must get done, it gets done

For goals to be meaningful and effective in motivating employees, they must be tied to larger organizational ambitions.

Employees who don’t understand the roles they play in company success are more likely to become disengaged. No matter what level the employee is at, he should be able to articulate exactly how his efforts feed into the broader company strategy.

High performance and success are not dependent on one simple factor or as a result of one or two things. The entire context you operate in greatly impacts your results.

How do you hold your team accountable?

Source: Dilbert

Productivity

There are many examples of individuals who overcame seemingly insurmountable obstacles to achieve worldwide acclaim, of leaders who took their companies to positions of global dominance in the face of fierce competition. There are even more examples of those who gave up, threw in the towel, and failed. It’s easy to blame others, or the environment, or the economy, or to rationalize ‘why’ it wasn’t their fault. If circumstances are not the determining factor, what is?

Too many people hold themselves in lower self-esteem than the actual facts warrant. Bad moments and past mistakes tend to make a deeper impression on our memories than our past successes. Many people tend to think more often of where and how they’ve failed, rather than where and how they have succeeded. Thus, many people tend to view themselves as less capable than they actually are. Another problem is that many have never learned the importance of self-love. The awkwardness with which some people accept compliments illustrates this fact. They often allow minor imperfections to color their view of themselves, resulting in a low self-image. To build a self-image on anything less than self-love, is to build on a hopelessly weak foundation.

With these thoughts in mind, let’s explore the difference you would make in enhancing the self-image of others if you thought more frequently in terms of their strengths and implemented a system and recognition program focused on their achievements, rather than on mistakes and failures. How much easier would it be to implement a change process if everyone viewed himself or herself in such a positive light?

What would happen to productivity if everyone thought more in terms of their unlimited potential rather than their limitations?  What if you were to pay close attention as you go through your day to the processes and systems you use? I’ll bet with a raised level of awareness, you could easily identify three things that could help you be more productive.

Maybe you could immediately think of more than three things, but just for the exercise, boil them down to three main barriers that get in the way of getting work done successfully. In the work we do at eMBC Inc., we often notice participants benefit enormously from this simple act of observing and asking questions.

What obstacles do you run into that, if they were different, would help you get your work done more easily, faster, and better? If you could directly change any of the things you observe, you can commit to making those changes by the end of the week.

I ran across this page the other day on Wikipedia: Human Interaction Management. Apparently there is a movement stemming from business process management that includes the human elements. The simple act of observation and questioning can help bring to light needed areas for productivity improvement.

Let me give some examples.

·                  If you need assistance or approval from a colleague or manager, find out how you can get that process in motion.

·                  If the change you need carries a cost, be sure you can identify the cost justification and have it ready when you start your conversation

·                  If you have direct reports, do this exercise with one or more of them this week, as well.

It’s a good idea to take an entire day to observe your work day in process, asking questions at each step. Ask yourself, “What is getting in the way of successfully making progress on this project?” And ask your direct reports the same questions.

What will you discover? It depends on the quality of your observations and questions. I believe this is a valuable exercise anyone can engage in at any point in their career, at any day of the week. One of my clients is practicing this currently in his company.

Be willing to ask tough questions and be ready to commit to doing things differently; which also requires going out of one’s comfort zone.

Caveat: Pay attention to the phrase: “If you could directly change any of the things you observe, you can commit to making those changes by the end of the week.”

If all you see is what other people should or could be doing differently, then you are stuck. What can you directly change that will make a difference?

If you haven’t taken time out recently for observing your work day and asking tough questions, may I gently suggest you do? I know every time I do this exercise it is invaluable and effective. Let me know what you discover…

3 Ways Power Changes People

How much does power go to your head? If it didn’t, then you’re the exception and you’re magnanimous and generous of spirit.

According to numerous studies, people put into power positions are prone to a couple of behavior changes:

1.    Power makes most people become more focused on their own needs and wants

2.    Power changes people to become less focused on what others need, want and do

3.    Power influences people to act as if rules others are expected to follow don’t apply to them

Consider this scenario. Three people are working together. A plate of five cookies is made available on the break. Social norms dictate that no one takes the last (fifth) cookie, but what about the fourth?

In an experiment for the research study, groups of individuals were placed into teams of three, to evaluate the output (the “boss”). During the break, the experimenter arrived with a plate of five cookies. This allowed each participant to take one cookie, and at least one participant to comfortably take a second cookie, thus leaving one cookie on the plate. No one was expected to take the fifth cookie and no one did. But what about the fourth, the one that could be taken without awkwardness, or negotiation?

The results of the study showed that the “boss” (the evaluator) was clearly more likely to take a second cookie.  (Videotapes of the interactions also showed them more likely to eat with their mouths open and scattering crumbs widely.)

The conclusion is that individuals in power are more “disinhibited” and prone to focus on their own needs to the exclusion of others.

This is just one study showing bad boss behaviors and how “power corrupts.” There are many others. Maybe you can think of a few examples in your experience when the boss ate the fourth cookie with his/her mouth open?

Leave a comment.

If you’re wondering if you’ve fallen into these power traps, you might benefit from some outside coaching. Give me a call.

Paralysis by Action

We've all heard it or seen it. The analyzer that needs to run just one more test, develop one more contingency plan before doing anything.  They get so mired in the details that they hesitate to take action.

What about Paralysis through Action? Seems impossible, right? If I'm doing, how can I be paralyzed?

I was talking to an entrepreneur about his decision-making style and it was clear that he was highly practical. The highly extrinsic, or practical, is always concerned with doing. They might just ship a bunch of material to a jobsite and begin working on a house without even a set of blueprints. This entrepreneur owns four businesses - one of them in India - and is constantly involved in his teams' projects and tasks. He's doing a lot, so he should be highly successful. But is he?

Yes, he makes money. Yes, he has four businesses that are productive. Through our discussion, he realized that while he knew he was moving fast down the highway, he really didn't have a clear picture of where he wanted to go. He likened it to going to Rockford from Chicago and taking side trips to Schaumburg, Naperville, De Kalb, etc. He might NEVER get to Rockford!

This is what I mean by "Paralysis by Action."

What do you think? Do you think it can really happen? Any examples?  I'd love to hear them.

Is Analysis Paralysis Stopping You From Taking Action?

Analysis Paralysis is where you can’t make any forward progress because you bog yourself down in details, tweaking, brainstorming, research, and… anything but just getting on with it. Sound familiar?

It’s something I struggled with. Partly out of fear of failure, partly because I love the idea-generation phase of projects, mostly because I am an analysis geek on occasion.

There is hope though, even for chronic cases.

It’s not actually about setting your sights low, or dropping your personal standards. What you have to do is identify those things you have to get right from the get-go, those items that do need analysis, and what can be fixed later.

While it is perfectly natural to want to spend time thinking about a project, especially one with an element of risk, there comes a point where any more thinking is counter-productive and you need to start making some progress.

1.     What do you absolutely have to do for the project to be a success?

2.     What tasks can absolutely not be put off while later?

3.     What are the most painful items to change post launch?

4.     What could realistically go wrong?

With procrastination it always comes down to just doing it but discovering the reasons why you aren’t (other than being a lazy geek making excuses!) can be very helpful in getting your sorry behind working. Analysis Paralysis often comes from learned behavior over several years. Either it has proven beneficial, so you do a little more thinking and planning each time, or not enough planning has caused problems so each occasion you get a little more cautious.

It never fails to surprise me how different the world seems when my analysis faces reality. We all get some things right while other things seem to come from outer-space and no amount of thinking would have predicted it. Thinking on your feet is often as important as any amount of analysis.

7 Tips to Help Overcome Analysis Paralysis

1.     Plan

You still need a plan no matter what, but this time round, over planning is not allowed. Think of what are the things that you need to know before you start and get a grasp of it. Brain storm for what would be the most painful thing to change and get more information and make a wiser decision. Be sure to know, what are the things that could possibly go wrong and try to prevent them. Be proactive rather than reactive.

2.     Set a Deadline for Your Planning Session

Allocate a deadline for your planning session and be strict with yourself and only spend that certain amount of time for planning. When we have a specific time slot for planning, we will have a lesser tendency to over plan.

3.     Just Start

When you finished your planning session, stop asking yourself “what if” questions. Just start doing it and learn everything that you do not know along the way.

4.     Forgo Perfection

I know there is a Mr (or Ms) Perfection inside you and you want to get everything perfect on the get go but it is highly not possible that everything will turn out the way you want to be in the first place. Just forget about perfection and start taking action.

5.     Momentum

Once you start your project, do not stop and think too much again. Just have a list of to-do items, regardless whether it is big or small and keep on completing the task.

6.     Learn To Make Decision

This is an important skill that can help to overcome analysis paralysis. By knowing how to make a faster and wiser decision, we can take action faster and get more things done. Practice your decision making skills by setting a 5 seconds rule to make your daily decision. (Ex: What beverage am I going to have? Coke or lemon tea.)

7.     Find an Action Taker

Find someone who is able to take action easily. Whenever you are stuck with analysis paralysis, find them and talk to them about your problem. Most likely you will get a positive reply and get the momentum you need to get going.

 

Parting Words

These tips worked fine for me in helping me to take action and also to achieve results. Analysis without action does not help you to have any kind of positive results. Now, you have the tips to help you overcome analysis paralysis, why don’t you go start something that will help to enhance your life today?

Finally, Stop thinking about it and start doing something.