Think and 'Do' Courage

I take a great deal of pride in the work I do for my clients as well as those contacts who aren’t. I have the strong belief that my role is to do what is right for the people and the business. Because of this I may tell people things they don’t want to hear. Some cases I have lost projects because of it. Yet in most situations that is what gets me hired. I tell leaders what they need to know. If I am not the right resource I refer them to the proper professionals that can help them out. While I am conscious of the client’s situation, I recommend the action they need to take and leave it up to the referral to see if they can help. After all, if someone has a cancer in their business, I do not want to be the one who didn’t warn them.

So, why am I saying this? Recently, I was disturbed with a conversation that took place with a service provider who was talking to me about referrals. To be clear, this was not a situation where i was asking him for referrals, but more of a discussion about the practice. He said he was often aware of needs that his clients had, but was reluctant to refer to outside professionals because of what they might think. He knows his clients have issues that could prove costly, yet he fails to act out of fear that they will balk at the idea or that they are unwilling to pay for outside help. The difference here is there is no perceived malpractice.

I do not say these things because I desire more regulations or outside intervention. I merely wish to bring up a point. As a professional, you owe it to your clients and colleagues to help them be successful. If relationships are built on a foundation of trust, I believe your clients and others in your professional circle will value what you have to say. If you are concerned about it you may need to do a gut check on how solid your relationship is. My clients are successful because they are told things they don’t want to hear, but NEED to hear. Because of this, many of these people are experiencing substantial growth when other businesses are struggling to make ends meet. They set goals and act deliberately while their competition worries and unfocused action. Many of my clients are building and expanding while others are shrinking. Ninety percent of my clients are through referrals. In other words, they came to me because someone had the courage to say there is help available.

Whether you are a banker, accountant, marketer or even a coach, your actions towards your clients speaks volumes about your values. That is why as professionals we build relationships of trust with other service providers. We may not be doctors, but we do need to hold ourselves to a higher standard. It is how we will grow and innovate. So go out and build those relationships, check backgrounds, research and build your circle of professionals. When you help a business grow, not only do you help that business, you help create jobs, and strengthen our economy. Not to mention you have strengthened a relationship that will pay you back many fold over time. Be courageous, build trust, and create growth.

Courage is about believing in something beyond your own needs and doing something about it. Very rarely is courage spoken about in organizations beyond some poorly defined misguided heroic notion that has more to do with aggressive competition and very little to do with nurturing people and creating a sustainable business model.

"And as we let our own light shine, we unconsciously give other people permission to do the same. As we are liberated from our own fear, our presence automatically liberates others." ~ Marianne Williamson

Turning up the courage can help you to:

Move into your future with inspired vision and upgraded mental models, knowing that there is nothing you cannot aim for and nothing that you need to regret. Manage your lows and create more highs; turn every failure into success and build on it further.

Discover your own unique way to make a difference and to make a living. Map out an inspiring future and create a dynamic 'plan for the road' designed on who you truly are, where your purpose lies, and on a realistic appraisal of the market.

Despite the prevalent fear in our changing society, be the person who transforms fear into courage by seeing the bigger context and the facts behind the emerging bigger picture. Turning up the courage provides orientation and advice on the order behind all the chaos.

Create powerful relationships that add extra value for you and others. Identify your allies and let go of extra ballast. Open your eyes to your own role in attracting the relationships that are in your life now. Negotiate assertively and authentically. Lose your fear of engaging with others in conflict. Resolve conflicts in an empowered way.

The Astonishing Power of Gratitude

I was gratified by the overwhelming response to my recent Roundtable Discussion on the Astonishing Power of Gratitude held on Feb 28, 2011. At the end of the discussion, I requested my distinguished guests to send me any further thoughts that they were not able to share with the group due to lack of time (the discussion already was carried on for 30 minutes beyond the original schedule) or other reasons. One of the responses that I received was from Charles Prabakar, whom I had known for quite some time as a business colleague when we both worked for a big corporation several years ago. He still works in the corporate world as an Executive Global Partner and a Strategy Consultant.

Referring to the Gratitude as a high positive vibrational energy, Charles commented that whatever we may call it – energy, passion, matter and/or value – and in a way they all mean the same thing if you look at the universe within the context of Einstein’s vantage point that it all boils down to managing that energy whether it be external facing and/or internal facing. In this blog, I want to share the rest of his thoughts (he writes his own blog that I enjoy reading regularly and he is now appearing here as a guest writer) where he summarized the discussion that we had along with some of his stories derived from the three major spiritual works (or religions) of the world. So, here he goes…

First of all, I appreciate you taking the effort to organize a webinar on the topic of – POWER OF GRATITUDE, an important topic, that is often overlooked! The points you covered, especially within the context of good and evil – and how to overcome evil with goodness – using the power of FORGIVENESS is truly outstanding! As you rightly said, first and foremost – forgiveness is for our own good, and so, when we get that part correct, in our heads – there is lot more motivation on our end, to initiate the forgiveness process. However, the duration and intensity of the process varies from person to person (& situation to situation as well) – depending upon the degree of hurt and/or the pain caused by the other party.

If I might add one more thing to your point (you probably already covered it as the conference call line was disturbed a lot) – this is where, we have to show empathy and put ourselves in other person’s shoes and see why he/she might have caused the hurt. This type of introspection, I have seen opening many doors for forgiveness and then reconciliation. What I have learned in the process is – in most cases, the hurt is caused by mere “MISUNDERSTANDING/MISINTERPRETATION” of certain events – and the sad part is that people continue to carry these misunderstandings for years, because both parties fail to create a conducive and open/honest environment to listen and understand each other point of views. Failing to create such an open forum- invariably results in more misunderstandings (as one misunderstanding leads to the other) – and from that point onwards, both parties start misinterpreting even the good actions of each other. The reason for that misinterpretation is – these misunderstandings are furthered fueled by – blind beliefs in hearsays (e.g. he said, she said like stories) and cover-up attempts without properly checking the facts. Let us all remember the saying – what we hear may not necessarily true, what we see may not necessarily true, through verification of the facts within its context is what brings out the truth –as echoed by President Nixon in his famous quote– “Trust, but verify!”.

Speaking of this facts verification process, I am reminded of the old sheep story – where we put a stick in front of a sheep, first one will jump, the second one will follow the suit and then the third one does the same. Now if we take the stick off, the rest of the sheeps invariably will jump, exactly, in the same place where the stick was held (even though stick was taken off). Funny story, but scientifically proven one. I guess, we humans in some cases (especially when we are hurt and participate in blindly believing environment of gossiping), behave like those sheeps – and let misunderstandings/false information carry from person to person – without giving the opportunity for the other person to explain his/her point of views. As the saying goes –“even someone in death row gets a chance to explain their point of view and so let us, at a minimum, listen to each other point of views”. I am sure, I am preaching to the choir as you are expert in this area.

Now to your point regarding overcoming hurts (or evil deeds) with goodness/positive attitude – there are few examples in the scriptures of both east and west – of how great people of yester years have overcome hurts and injustice. For example, in Ramayana, Ram had to go through 14 years of exile because of the promise made by his Father Dasharat to one Kaykeyi – as part of her behest to crown her son Bharat. At that point perhaps it was an injustice (or one can call it hurt), but in grand scheme of things – it worked out good for Ram, from the standpoint of living and fulfilling his theological ethics –as during exile is where, he gets to know Hanuman, and together they fight one of the greatest justice wars to bring justice. Had he got gone on exile, all the great things perhaps may not have happened in his life. So in most cases, God uses an exile and/or unjust situation for a larger cause.

Another example I can quote from bible/torah is the story of Joseph – “Being sold to foreigners in exile, wrongly accused – still Joseph did not murmur, kept believing. An insight from his life is – when he was already on his rock bottom (i.e. in exile), God allows another blow (imprisonment for the things he did not do). On the outset we might be wondering why. However, God had a larger purpose – Had he not gone on exile, he would not have met the Butler – and had he not met the butler, he would not have interpreted the dreams for the butler – and, had he not interpreted the dreams for butler, he would not have had the opportunity to interpret the dreams for the King which finally gave him the opportunity to get elevated. I guess when we take the positive attitude – every setback is a stepping stone for a success – and that mindset changes the whole perspective of hurt!

Yet another quote from Quran – Those who avoid the greater crimes and shameful deeds, and, when they are angry even then forgive; ……The recompense for an injury is an injury equal thereto in degree: but if a person forgives and makes reconciliation, his reward is due, from God … But indeed if any show patience and forgive, that would truly be an exercise of courageous will and resolution in the conduct of affairs.”

On closing – the moral of these stories /quotes (including your webinar) in nutshell is “overcome evil with goodness”. As it turns out, the reason we celebrate Festival of Light (Dewali) is to remembering the event where – evil was won with goodness – and so, let us all strive towards winning evil with goodness in our personal lives – and celebrate next Dewali – with a full realization of its meaning! — Charles Prabaker.

Please feel free to comment here or send your suggestions, thoughts etc via email.

Thinking 'Out-of-The-Box'

How many times have you been advised to "think-out-of-the-box"?

How many times have you wondered why you are unable to "think-out-of-the-box" more often?

We are all products of our environment and our backgrounds usually prevent us from viewing situations with the unique eyes of our personal experience.

However, successful leaders who think "out-of-the-proverbial-box" do so by applying their own kinds of action-oriented logic to problems to help them find new wisdom; discover opportunities or see the facts in different ways.

In short, truly creative types act differently, in ways that can be called "Logical Action-Steps". You can multiply your creativity and creative leadership skills just by applying these strategies to all of your problems, situations and decisions.

Logical Action-Step One: Achieve Understanding not Mere Reasoning

You want to find the basic or underlying meanings of the problems facing your group. You could reason-out what is happening, by using your linear thinking skills to negotiate, analyze or plan your response. 

Creative thinkers would aggressively investigate by:

- Intensely searching for answers,

- Through disillusioning or transforming their pre-conceptions,

- Looking within, around and beneath the conditions,

- Recognizing and deeply understanding their core assumptions

Logical Action-Step Two: Seek the Strategist's Viewpoint

If you're like most knowledge-workers, you probably have a fairly extensive network of friends, colleagues, and associates. Your social network has been built over time through your individual experiences, efforts and encounters.

Strategists release the latent energies of their social networks through collaborative inquiries into finding new solutions, handling challenges and exploiting opportunities for transformation. Thus by being the strategist you actively look for ways to create, leverage and extend synergy throughout your group.

You would want to set-up an environment or atmosphere of synergism where your team interacts and has processes or policies which encourage interactions in such a way that the total impact of the group's efforts add up to be more than the mere sum of their individual contributions.

Logical Action-Step Three: Engage in First-Person Research

Creative leaders make it a point to evaluate the progress of their own personal development - such as, the stages of growth and the legitimacy of each stage; they also assess their behavior and preferences.

Do you regularly or completely write down or record your thoughts, feelings and ideas? How much effort do you devote to keeping a journal, a diary or notes on your inner self?

Are you the type of person who looks for and analyzes the contradictory desires inside yourself or do you tend to notice a distinction between your desires and intentions?

What do you use to practice consciousness development or strengthening activities? In what ways do you structure your time to engage in meditation, martial arts, crafts or improvisational theater kinds of activities?

Logical Action-Step Four: Empower Their Shifts to Change

You can add power to your group through practicing techniques which enable people to discover the ideas, approaches and solutions hidden within them.

Effective leaders transform interpersonal activities into creative exercises. They orient their followers to focus on reflecting, learning, thinking, questioning, resolving, creating, discussing, debriefing, playing and interacting.

You would involve and join your stakeholders - partners, associates, peers, suppliers, constituents and others who might have a part or vested interest in your venture - to build a shared vision with as broad a group of your stakeholders as possible.

Logical Action-Step Five: Capitalize on Wise Synergism

Perhaps you have heard of the principle of master-mind - it's where two or more people harmonize their thinking around a specific project or problem for the express purpose of forming a mind that is greater than the sum of its parts.

Great inventors and leaders like Thomas Edison, George Washington, Alfred Nobel and many others used their mastermind groups to generate fantastic innovations, policies and achievements for all humankind.

You can leverage the collaborative activities of your team through the strategist's approach to leadership. You can expand the time horizon of your strategies to encompass a range from 3 to 21 years.

The benefits that strategic leaders provide is that their groups enjoy opportunities to:

- Share their reflections on your mission and vision

- Openly disclosure, support and confront any differences between the organization's and their personal values

- Conduct corporate and personal performance appraisals

- Creatively resolve paradoxes or contradictions in productivity versus inquiry, autonomy versus control, and quality versus quantity

- Interactively develop self-amending and self-correcting structures

"I am personally convinced that one person can be a change catalyst, a "transformer" in any situation, any organization. Such an individual is yeast that can leaven an entire loaf. It requires vision, initiative, patience, respect, persistence, courage, and faith to be a transforming leader."  - Stephen R. Covey

Are you ready to leverage, empower and energize your creative leadership? Are you willing to be that catalyst, agent of change or provocateur who inspires others to contribute to the growth of your organization?

Ensure the success of your team with the above five "Logical Action-Steps" - your teammates and organization will be so glad you did. Get out of the comfort zone and start implementing your logical action-steps. Please do not hesitate to contact me if you need further help in team development.

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Surya M Ganduri, PhD. PMP. is the founder and president of eMBC, Inc., an international firm specializing in strategic and executive leadership development processes that Help People Succeed in an Evolving World. His company is affiliated with Resource Associates Corporation, a network of 600+ associates that are dedicated to helping organizations and individuals manage strategic change, innovation, cultural transition, and goal achievement. Surya has over 26 years of business experience in management consulting, leadership development, executive coaching, process improvements, organizational development and youth leadership. Contact Surya at s6ganduri@eMBCinc.com. For more information, visit www.eMBCinc.com or contact eMBC, Inc., directly at (630) 445-1321.